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Technical Documentation Samples

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For Computer Associates, we created dozens of manuals, guides and help systems for both mainframe and pc-based software applications. One project involved desiging an effective browser-based help solution for a very sophisticated pure-Java, cross-platform client/server Decision Support System for analyzing and distributing corporate data:

For Nestlé S.A. we worked on an extensive set of manuals and guides to support the company's world-wide migration to Microsoft® Windows 2000 (NT5) operating system. The company's project involved years of planning, affecting thousands of servers and more than 100,000 desktop systems. Our documentation tasks included writing, editing, updating and rewriting more than 100 engineering manuals, project planning guides, system infrastructure and architecture manuals, implementation guides, field installation checklists and cost-benefit studies.

For BroadLogic Corp. we created a simple and effective on-line manual that won a design award from the California Society for Technical Communications. The manual is for programmers customizing a PC-based Satellite Receiver Interface used with DVB-compatible satellite systems.